Yes. Moone uses real lab-grown diamonds, not moissanite, cubic zirconia, or glass diamond simulants.

Lab-grown diamonds and mined diamonds have the same chemical, physical, and optical properties. They share the same hardness, brilliance, and durability.

Even professional jewelers cannot distinguish between them by the naked eye alone; specialized equipment is required to determine their origin.

The main difference lies in how they are formed: mined diamonds are created beneath the earth, while lab-grown diamonds are created in a controlled laboratory environment.

Moone uses D color, VVS–VS1 clarity lab-grown diamonds.

We set a clear diamond standard for every piece to ensure each diamond jewelry design delivers a clean, refined, and brilliant appearance.

D color is the highest color grade for diamonds, representing a colorless appearance. It gives the diamond a brighter, cleaner, and more transparent look.

VVS–VS1 clarity means the diamond has very minimal inclusions and falls within a high-clarity range, creating a clean, refined, and elevated visual effect.

No. Moone uses real lab-grown diamonds, not moissanite, cubic zirconia (CZ), or glass diamond simulants.

Lab-grown diamonds are real diamonds with the same brilliance, beauty, and durability as mined diamonds.

Because they are created in a controlled environment and involve a more efficient supply chain, they typically cost less than mined diamonds of comparable quality.

This allows us to offer exceptional diamond quality at a more accessible price, without compromising on craftsmanship or design.

At Moone, we pair our lab-grown diamonds with sterling silver and 18K Gold Vermeil — modern materials chosen for their beauty, comfort, and everyday wearability.

Gold Vermeil is a premium jewelry material that combines a sterling silver core with a thick layer of 18K gold.

Unlike standard gold-plated jewelry, vermeil must meet specific industry standards, including a sterling silver base and a gold layer that is at least 2.5 microns thick.

Our vermeil pieces are crafted with sterling silver as the foundation — never brass — creating jewelry that is comfortable, hypoallergenic, and suitable for sensitive skin.

With its rich golden tone and refined finish, 18K Gold Vermeil offers a beautiful balance of durability, comfort, and everyday luxury.

Every Moone piece comes with a Certificate of Authenticity confirming the lab-grown diamonds and materials used in your jewelry.

Each piece also undergoes a thorough quality inspection before shipment to ensure it meets Moone’s craftsmanship and quality standards.

Yes. The Sterling Silver and 18K Gold Vermeil used by Moone are both nickel-free, making them suitable for most sensitive skin.

Yes. Moone jewelry is designed for everyday wear.

To keep your jewelry looking its best, we recommend avoiding exposure to harsh chemicals, chlorinated pools, seawater, and unnecessary impact.

We recommend storing your jewelry in a dry environment, avoiding contact with chemicals and strong impact, and cleaning it regularly with a soft polishing cloth. For more care tips, please refer to our Jewelry Care Guide.

Every Moone piece is covered by a one-year limited warranty from the date your order is delivered. The warranty covers issues caused by manufacturing defects, craftsmanship, or quality problems under normal wear.

For full warranty details, please refer to our Warranty Guide.

To request a repair or replacement, please contact Moone Customer Support at support@moone.com and provide your order information, a description of the issue, and clear photos of the item.

Our customer support team will help determine whether your item is covered under the warranty and provide the next steps.

You can reach us through:
Email: support@moone.com
Contact Form: Fill out our form, and we will respond within 24-48 hours

Once your order has shipped, you will receive a shipping confirmation email with a tracking link.

• Once an order is placed, we are unable to modify, add, or remove items.
• If you need to cancel an order, please contact our customer service team at moone@moone.com as soon as possible, and we will do our best to assist you.

You can qualify for free shipping when your order total is over US$130.

We primarily ship within the United States, but some international destinations may be available. Please check the shipping options during checkout.

Yes. Moone offers 30-day returns from the day your order is delivered.

Items must be unworn, undamaged, and in their original condition, with all original packaging included.

For full details, please refer to our Returns & Exchange page.

To initiate a return, please contact us at moone@moone.com.

Returns sent without prior authorization may not be accepted.

Your refund will be issued to your original payment method.

If a return shipping fee applies, it will be deducted from your refund.

Shipping fees, duties, and taxes are non-refundable.

If the return is due to an error on our part, such as an incorrect or defective item, we will cover the return shipping cost and issue a full refund.