SHIPPING POLICY

MOONE SHIPPING INFORMATION

 

FREE SHIPPING

Free shipping on orders over $130 USD.

A flat shipping fee of $15 USD applies to orders below $130 USD.

 

ORDER PROCESSING & DELIVERY

Each piece is carefully prepared before shipment. Please allow 3–7 business days for dispatch.

Estimated delivery time: 3–7 business days, depending on your location.

Pre-order items require an additional 7–14 business days for processing.

Delivery times may vary depending on destination, customs clearance, and carrier conditions.

 

DUTIES & TAXES

United States & Canada

Import duties, tariffs, and applicable taxes are included at checkout. No additional charges will apply upon delivery.

If a refund is issued, the full amount paid, including duties and taxes, will be refunded.

European Union, United Kingdom, Australia, Hong Kong, Singapore, Japan, Taiwan, Malaysia, New Zealand & United Arab Emirates

VAT and applicable local taxes are included at checkout. No additional charges will apply upon delivery.

If a refund is issued, the full amount paid will be refunded.

All Other Regions

If your order is subject to duties, taxes, or related fees, you may have the option to prepay them at checkout to avoid additional charges upon delivery.

Please note that duties, taxes, and related fees may not be refundable, depending on local regulations.

 

FOREIGN TRANSACTION FEES

MOONE does not charge any additional fees beyond the total amount shown at checkout.

Depending on your bank, credit card provider, or payment method, your transaction may be processed as an international purchase and may be subject to foreign transaction fees.

These fees are determined and charged by your financial institution and are non-refundable.

 

SHIPPING NOTES

Once your order has shipped, tracking information will be provided via email.

While we do our best to ensure timely delivery, delays may occasionally occur due to customs processing, weather conditions, or carrier-related issues.

If you experience any delivery issues, please contact us and we'll be happy to assist.

We do not ship to P.O. Boxes, APO/FPO addresses, or locations where a recipient is unavailable.

During peak periods, including promotional events and holidays, processing times may be slightly extended.